Frequently Asked Questions
Do you negotiate your prizes?
We consider discounts for multiple container load of mixed
goods or bulk purchases of individual products. For small
quantities, it is normally not possible.
What is your minimum order requirement?
We are not keen to execute orders of less than $ 5000. In
some cases, we might consider lower requirements but the term
FOB may not apply.
How long will it take to execute my order?
This depends on the size and complexity of the order. Please
let us know the quantities and codes of the items that you
require so that we can advise a production schedule.
Do you provide samples of your products?
We can supply samples of most items. If you require the samples
to be sent by DHL, Blue Dart, Fedex etc. Once we confirm sample
are ready please ask your courrier of choice to call to our
warehouse to pick them up.
Do you offer credit terms?
We do not offer any credit terms. Please remember, you are
purchasing at source at a price that is far lower than you
would pay locally in your own country.
I have other suppliers in India. Can you help to consolidate
their orders with yours so that
it is possible to send everything as a single shipment?
Sure, let us know who they are and we'll liaise with them
to make sure that all of your orders are sent as one shipment.
Do you hold stock of your products?
We do not hold stock of any items, the production of every
order begins upon receipt of a 25% deposit.
How much will the shipping charges be?
This will depend on the size of your shipment and the method
of shipping. When inquiring about shipping charges, we request
that you let us know the codes and quantities of the items
you are interested in ordering, your chosen method of shipping,
air or sea, and your nearest international port or airport.
This will not obligate you in any way, but it will enable
us to obtain a quotation based on the information provided.
My local wholesaler in the USA only has a minimum
order requirement of US$100. Why is Artnhandicrafts.com minimum
requirement US$5000?
Please remember that you are buying at source. Orders
of a lesser amount probably would not work out to be economical
for shipping and in many cases it may be that your freight
costs far exceed the cost of the goods themselves. We assume
that you have approached us because you want to cut out your
local wholesaler and save money, if that is the case, we kindly
request that you be prepared to buy on the same terms as wholesalers
would.
Can you give me exclusivity on your products?
Subject to your orders reaching an agreed amount, we may be
able to grant you exclusivity for our own exclusive designs
in either, your Town, State or Country.
Can I visit you?
Sure, we have a showroom in Haryana, India. If you are a volume
buyer and would like to view our in-house production ranges
please contact us to make an appointment.
Why don't you state your prices on your website?
We are a business to business company and do not sell to the
general public. We are actually asked by many customers to
not state our prices on our website. The reason being that
our customers do not want their customers to see how much
they are paying for our products. We request that customers
submit a price request form to us as we would like to know
what kind of customer has an interest in our products, where
they are from, their line of business, etc. That helps us
to tune in to our customers needs and provide them with more
information of new products when they become available. It
also helps us to verify whether or not an inquiry is from
a bona fide business.
How can I pay for my order?
For orders placed from outside of India, we only accept payment
by swift/telegraphic transfer. We require a 25% deposit at
the time that your order is placed with us with the remainder
payable upon completion of the order and prior to shipment
of the said goods.
My question is not in the above list. Can I contact you with
more questions that I have?
We shall be pleased to answer any of your questions. We are
approachable and friendly, so please feel free to contact
at any time.
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